FAQs – Silvi

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FAQs

FAQs

Product & Company

What is Silvi made from?

Both our pillowcase and eye mask are made from 22 Momme 100% Mulberry silk (6A, the highest possible grading). The silk is treated with anti-bacterial silver ions, reducing bacteria by 99.97%.

What skin issues does Silvi help with?

Silvi naturally kills acne-causing bacteria and will help prevent:

  • Breakouts (pimples)
  • Dry or oily skin
  • Blackheads & whiteheads

The benefits of silk also:

  • Improve skin's collagen retention
  • Help regulate skin's oil

What are 'acne-causing' bacteria?

Great question! Silvi's Silver Ion Technology works to eliminate two primary types of bacteria, Cutibacterium acnes (C. acnes) [1] and Staphylococcus aureus (S. aureus) [2]


Both of these bacteria have been linked to acne vulgaris (common acne), which causes pimples, inflamed skin, clogged pores, red papules and nodes. [3] [4]


[1] https://www.ncbi.nlm.nih.gov/books/NBK83685/

[2] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3503376/

[3] https://pubmed.ncbi.nlm.nih.gov/23375548/

[4] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2292600/

Where is it made?

Silvi is spun, woven and sewn in China in an ethically certified factory (Oeko-Tex®).

Has Silvi been clinically tested?

Yes. Our products by SGS, the world's leading inspection, verification, testing and certification company.

Can silver be harmful to me or the environment?

Our silver ion treatment has no short or long-term harmful effects on either you or the environment.

Is it ethically made and not tested on animals?

Yes, all our products are ethically made (Oeko-Tex® certified) and are not tested on animals.

Is it hypoallergenic?

Yep, Silvi is hypoallergenic and made for sensitive skin.

Is it safe during pregnancy?

You'll be glad to know that our silver ion treatment is completely safe as its topical and not ingested. Our fabrics have also been independently tested by certified labs for efficacy and safety.

How do & how often do I wash it?

How to wash

Machine delicate wash or hand wash 30°C

Use pH neutral detergent

No not bleach, tumble dry or dry clean (no trichloroethylene)

Iron low heat


Detergent (Australia Only)

Try OMO Specialty Laundry Liquids for silk & wool. Click here for the link


Frequency

To make your Silvi last, we recommend washing every 10-14 days (yep, silver keeps your case cleaner for longer).

How long does the silver treatment last?

The treatment will be maximally effective (killing 99%+ bacteria) between 12-18 months.

How big is the pillowcase?

Standard/queen size: 51 x 76cm

King size: 51 x 91cm

Where is your company based?

We're based in Melbourne, Australia.

Shipping

Where do you ship from?

Sydney, Australia.

How long does shipping take?

Usually between 3-5 business days Aus-wide (potentially 10-15 days due to COVID-19.

How much does shipping cost?

Within Australia, it's free!


International shipping is calculated at checkout but usually around $15 if you spend under $100, otherwise, it's free.

Do you ship internationally?

Yes, we offer shipping to over 150 countries.

COUNTRY

TIME

FLAT RATE

AUSTRALIA
2-5 DAYS
FREE

Free shipping worldwide on all orders over $100 AUD.

Rates below apply to orders under $100 AUD.

NZ
2-5 DAYS
$10 AUD/~$11 NZD
UK
5-10 DAYS
$15 AUD/~£8 GBP
USA
5-10 DAYS
$15 AUD/~$11 USD
CANADA
5-10 DAYS
$15 AUD/~$14 CAD
EUROPE
5-15 DAYS
$15 AUD/~€9 EUR
ASIA
5-15 DAYS
$20 AUD
REST OF WORLD
10-20 DAYS
$25 AUD

*TRACKING: All items are sent via tracked, registered post (AusPost for Australia, DHL for rest of world)

**RETURNS: Silvi will reimburse shipping cost of up to $10 AUD for returns outside of Australia 

***Days = Business Days

Payments & Returns

What are my payment options?

Visa, Mastercard, Amex, PayPal, Afterpay, Apple Pay, Google Pay.

I'd like a refund. How can I get one?

Simply send an email to hi@mysilvi.com and we'll get it sorted within 24 hours.

What's your money-back guarantee?

We know some things take time, that's why we offer a 100 night trial. If for any reason you're not loving your Silvi, even after 100 days, send it back and for a full refund + return postage.

Wholesale

Do you have a retail presence?

We're currently only available online.

How do I distribute Silvi products?

Please send an email to hi@mysilvi.com with your details and we'll get back to you within 24 hours.